Effective Date: 28 July 2026 – valid until revoked or until the effective date of any subsequent modification

Service Provider Details & Contact Information

• Company Name: ClaimPro Szolgáltató és Kereskedelmi Betéti Társaság (ClaimPro Bt.)

• Headquarters: 1201 Budapest, Tótfalusi Kis Miklós sétány 4., Hungary

• Company Registration Number: 01-06-797796 (Registered by the Court of Registration of the Budapest Metropolitan Court)

• Tax Number: 21986996-2-43

• EU VAT Number: HU21986996

• Statistical ID: 21986996-6621-117-01

• E-commerce License Number: 575/2020 (Municipality of Pécel)

• Central Contact Email: hello@planmetrio.com

• Phone Number: +36 30 160 0960 (Available strictly on weekdays between 9:00 AM and 5:00 PM CET)

• Official Website: https://planmetrio.com

• Hosting Provider Details: MédiaCenter Hungary Kft. (Headquarters: 6000 Kecskemét, Sosztakovics u. 3. II/6.; Postal Address: 6001 Kecskemét, Pf. 588., Hungary; Email: mediacenter@mediacenter.hu; Server Center: 1132 Budapest, Victor Hugo u. 18–22. – BIX Building)

1. Nature of the Service, Scope, and User Accounts

1.1. Cloud-Based SaaS Platform

Planmetrio (hereinafter: Service or Platform) is a proprietary, closed-source, cloud-based Software as a Service (SaaS) platform exclusively owned by ClaimPro Bt. (hereinafter: Service Provider). The Service is designed for creating interactive floor plans, modeling architectural layouts, and generating automated measurement, surface area, and heating requirement reports (in PDF, PNG, and CSV formats). No local software download or installation is required to use the Service; the Platform runs directly within modern, supported web browsers.

1.2. Account Registration and Access Responsibility

To use the Service fully, you (the User) must create a user account by providing valid and accurate data.

• Confidentiality: You are solely responsible for maintaining the confidentiality and security of your login credentials (email address, password). All activities and transactions executed under your account will be deemed to have been performed by you.

• B2B Team Accounts: Centralized corporate accounts are permitted for businesses, real estate agencies, and contracting teams. However, it is strictly prohibited to share individual, personal account credentials with unauthorized third parties, separate legal entities, or competitors to bypass payment obligations.

1.3. Free Trial Period (Free Tier) & Conditions

Upon successful registration, the Service Provider grants you access to your first 3 (three) floor plan projects completely free of charge. These free projects provide full, unrestricted access to all editor features, real-time measurement calculations, and PDF/PNG/CSV exports.

1.4. System Security, Fraud Prevention, and Penalty for Abuse

To protect the stability of the Platform, our server infrastructure, and legitimate users, the Service Provider employs advanced automated fraud prevention systems and security alerts.

• Monitoring: We continuously monitor for suspicious, fraudulent, or unlawful activities, including (but not limited to) payment and credit card fraud, automated web scraping, unauthorized API endpoint abuse, malicious code injection, and the mass creation of fake, alias, or disposable accounts to exploit the 3-project Free Tier.

• Immediate Penalties: If our security alert systems or administrative reviews detect abusive, manipulative, or fraudulent behavior, the Service Provider reserves the right to immediately and permanently terminate or suspend the offending account(s) without prior notice, void any remaining credits, and pursue full legal remedies and financial compensation for all damages caused (including legal, investigation, and infrastructure costs).

2. Credits, Pricing, and Payment Terms

2.1. Pay-As-You-Go Credit System

Beyond the initial 3 free projects, Planmetrio operates on a flexible, credit-based, pay-as-you-go model with no recurring subscription obligations.

• Deduction Rule: Saving each new floor plan project deducts exactly 1 (one) credit from your account balance.

• Unlimited Editing and Exporting: Once a project is successfully saved, you can reopen, edit, and modify that specific project endlessly at any time in the future, as well as generate unlimited subsequent exports (PDF, PNG, CSV), without consuming any additional credits.

2.2. Credit Packages and Currency

Credits are sold in standardized packages offering volume discounts (e.g., 3, 5, 10, or 20-credit units).

• Displayed Prices: Prices displayed at checkout are listed in Euros (EUR) or supported local currencies and include all applicable Value Added Taxes (VAT) in accordance with EU regulations.

2.3. Payment Processing and Data Security

Credit package purchases and payment processing are handled securely via our official encrypted WooCommerce store, utilizing integrated, PCI-DSS-certified third-party payment gateways (e.g., Stripe, PayPal). Under no circumstances do the Service Provider’s servers store, process, or retain sensitive credit card numbers, expiration dates, or CVC/CVV security codes.

2.4. Credit Validity and Transferability

• Never Expire: Purchased credits credited to your account balance do not expire and remain valid indefinitely for the lifetime of the Platform.

• No Cash Value: Credits represent digital usage entitlements; they have no cash value, cannot be redeemed for cash or interest, and are strictly non-transferable between different user accounts or entities.

3. Right of Withdrawal, Exemption, and Voluntary Refund Policy

3.1. Legal Exemption from the Right of Withdrawal (EU Consumer Law)

In accordance with Directive 2011/83/EU on consumer rights and applicable consumer protection regulations, consumers do not have the standard 14-day right of withdrawal for the supply of digital content not supplied on a tangible medium (in this case, digital credits and immediate cloud SaaS access), provided that performance has begun with the consumer’s prior express consent and the consumer has acknowledged that they lose their right of withdrawal once performance has commenced.

By completing the checkout process and accepting these Terms and Conditions, you expressly request the immediate delivery of digital credits and explicitly acknowledge the waiver of your 14-day right of withdrawal.

3.2. Voluntary 14-Day Money-Back Guarantee

Despite the statutory exemption, ClaimPro Bt. offers a fair, voluntary money-back guarantee under the following strict, cumulative conditions:

1. Deadline: The refund request must be submitted in writing via email to hello@planmetrio.com from the registered user email address within 14 (fourteen) calendar days of the original purchase date.

2. Untouched Credit Package: Not a single credit from the purchased package in the specific transaction has been used to save a new project.

3. No Partial Refunds: If even 1 (one) credit from a purchased package has been used, the entire package is deemed partially consumed and becomes strictly non-refundable.

3.3. Prevention of Refund Abuse

The Service Provider reserves the right to refuse a refund request if there is reasonable suspicion that the User has violated these Terms, engaged in fraudulent payment practices, or attempted to manipulate the credit system or platform mechanics.

4. Technical Support, Customer Service, and SLA

4.1. Scope of Support

We provide administrative and technical support regarding Platform usage, including account access issues, billing inquiries, bug reports regarding the cloud editor, and general guidance on features.

• Support Limitations: Technical support does not cover custom architectural, structural, or engineering consulting, custom software feature development, or troubleshooting regarding the User’s personal hardware (tablets, computers, internet connection) or incompatible web browsers.

4.2. Availability and Response SLA

• Availability: Customer support is accessible strictly via written channels (by emailing hello@planmetrio.com or using the website’s contact form) on weekdays between 9:00 AM and 5:00 PM CET.

• Service Level Agreement (SLA): We commit to providing a substantive response to all written inquiries within 3 (three) business days and initiating troubleshooting for reported technical issues.

5. Warranty, Limitation of Liability, and Disclaimers

5.1. “As-Is” Provision and Informational Nature of Measurements

The Planmetrio web application is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

• Algorithm Accuracy: While our smart geometry engine and mathematical algorithms are developed for high precision, the generated measurement reports, surface breakdowns, and heating requirement estimates are strictly for informational, estimating, and preliminary quoting purposes.

• No Replacement for Official Surveys: Documents generated by the Platform do not constitute and cannot replace official land surveys, certified architectural drawings, structural engineering assessments, or legally binding cadastral surveys. Users are strictly responsible for verifying all on-site measurements before ordering construction materials or commencing physical works.

5.2. Limitation of Liability (B2B & B2C)

• Exclusion of Indirect Damages: The Service Provider explicitly disclaims all liability for indirect, incidental, consequential, special, or punitive damages—including lost profits, business interruption, loss of data, material miscalculations, or losses arising from inaccurate contractor quotes—resulting from the use of, inability to use, or temporary downtime of the Platform.

• Financial Liability Cap: In any legal dispute or claim arising out of or related to these Terms or Platform usage, the Service Provider’s total cumulative liability to any User shall be strictly limited to the actual amount paid by that User to the Service Provider in the 12 (twelve) months immediately preceding the event giving rise to the claim.

• Statutory Exceptions: Nothing in these Terms shall limit or exclude liability where such exclusion is prohibited by applicable statutory law, such as liability for willful misconduct, gross negligence, or damages to human life or health.

6. Intellectual Property Rights, Acceptable Use, and Legal Remedies

6.1. Platform Ownership (Platform IP)

The Planmetrio and Méretkimutatás names, logos, UI/UX designs, custom source code algorithms, smart geometry engine, proprietary JavaScript business logic, and all website text and graphical content are the exclusive intellectual property of ClaimPro Bt. and are protected by international copyright, trademark, and intellectual property laws.

6.2. User Ownership and License to Host (User IP)

• User Ownership: You retain full ownership of and copyright to the specific floor plan layouts, spatial data, and structural designs you create using the Platform’s tools.

• Technical Hosting License: By saving a project, you grant the Service Provider a limited, non-exclusive, royalty-free, and secure technical license to host, store, process, and visually render your project data solely for the purpose of delivering the Service to you.

6.3. Strictly Prohibited Activities

When using the Platform, you must not:

1. Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Planmetrio web application or its calculation algorithms.

2. Use automated scripts, bots, scrapers, or unauthorized tools to access the website, editor, or API endpoints.

3. Resell, sublicense, lease, rent, or commercially exploit Planmetrio credits, account access, or Platform features to unauthorized third parties without prior written consent from the Service Provider.

6.4. Liquidated Damages and Proof Costs for Infringement

In the event of unauthorized copying, scraping, commercial misappropriation, or mirroring of any part of the Service Provider’s intellectual property (including text, graphics, UI design, or code), the infringing party shall be liable to pay immediate liquidated damages in the following amounts:

• Per graphic/image/logo/screenshot: 300 EUR (or 90,000 HUF);

• Per text block/word: 65 EUR (or 20,000 HUF).

Payment of liquidated damages does not exempt the infringing party from immediately ceasing the copyright infringement and covering further damages. The Service Provider may obtain notarial or forensic evidence to prove infringement in court, the full cost of which, along with all associated legal and attorney fees, shall be fully reimbursed by the infringing party.

7. Consumer Complaints, Dispute Resolution, and Alternative Forums

7.1. Complaint Handling

If you have any complaint or objection regarding the Service, you can submit it in writing to hello@planmetrio.com. We will thoroughly investigate all written complaints within 30 (thirty) days and provide a detailed written response. In compliance with statutory requirements, records of complaints and responses will be retained for 5 (five) years.

7.2. Alternative Dispute Resolution (for Consumers)

If you are a Consumer and a dispute with the Service Provider cannot be resolved through direct negotiation, you have the right to turn to an Alternative Dispute Resolution (ADR) or Conciliation Board competent for your place of residence.

• The Conciliation Board competent for the Service Provider’s headquarters: Budapest Conciliation Board(Headquarters: 1016 Budapest, Krisztina krt. 99. I. em. 111.; Postal Address: 1253 Budapest, Pf.: 10., Hungary; Website: https://bekeltet.bkik.hu).

• For international consumers, information on national ADR bodies across the European Union can be accessed through official European consumer networks.

7.3. European Online Dispute Resolution (ODR) Platform

Consumers residing in the European Union have the right to use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes out of court. The ODR platform is accessible at: https://ec.europa.eu/odr. When initiating an ODR proceeding, please use our official email address: hello@planmetrio.com.

8. Governing Law, Jurisdiction, and Amendments

8.1. Governing Law

These Terms and Conditions, as well as any disputes, claims, or contractual relationships arising out of or in connection with the Service, shall be governed by and construed in accordance with the substantive laws of Hungary, without regard to conflict of law principles.

8.2. Jurisdiction

The parties agree to attempt to resolve any disputes amicably through direct negotiation. If negotiations fail:

• For Consumer Disputes: Statutory rules of jurisdiction under applicable consumer protection legislation shall apply.

• For Business (B2B) Disputes: The parties explicitly submit to the exclusive jurisdiction of the competent courts of Hungary, specifically the Budapest II and III District Court, or, depending on the monetary value of the claim, the Székesfehérvár Regional Court (or the Budapest Metropolitan Court).

8.3. Amendments to the Terms

The Service Provider reserves the right to unilaterally modify these Terms and Conditions at any time due to technological updates, legal or regulatory changes, or evolving business conditions.

• Notification: Modifications take effect immediately upon publication on the [https://planmetrio.com](https://planmetrio.com) website. Major changes will be communicated to existing Users via dashboard notifications or email.

• Acceptance: Continued use of the Service after the publication of modified Terms constitutes full acknowledgment and acceptance of the updated Terms and Conditions.

Privacy Policy & Data Protection

For comprehensive information on how we collect, handle, store, and protect your personal data (including account details, IP addresses, billing information, and usage metrics), and to understand your rights under the General Data Protection Regulation (GDPR / Regulation (EU) 2016/679), please review our official, separate Privacy Policy published on our website.