Service Provider Details

• Company name: ClaimPro Szolgáltató és Kereskedelmi Betéti Társaság

• Abbreviated name: ClaimPro Bt.

• Tax number: 21986996-2-43

• Statistical ID: 21986996-6621-117-01

• EU VAT number: HU21986996

• Company registration number: 01-06-797796

• Headquarters: 1201 Budapest, Tótfalusi Kis Miklós sétány 4., Hungary

• Phone: +36 30 160 0960

• Email: hello@planmetrio.com

• Website: https://planmetrio.com

Customer Support

• Contact method: email / online support form

• Email: hello@planmetrio.com

• Response time: within 3 business days (SLA)

• Availability: weekdays, 9:00 a.m. – 5:00 p.m.

• Personal support: not applicable (digital service)

Terms of Purchase

• Nature of service: Cloud-based Software as a Service (SaaS) and digital credits

• Delivery method: Instant digital allocation of credits to the user’s Planmetrio cloud dashboard account upon successful payment. No software download or license key is required.

• Shipping costs: Not applicable (digital service)

• Warranty and conditions: As described in the General Terms and Conditions

Legal and Ethical Information

• E-commerce license number: 575/2020

• Registration authority: Mayor’s Office of Pécel – Administrative Department

• Hosting provider: MédiaCenter Hungary Kft.

• Address: 6000 Kecskemét, Sosztakovics u. 3. II/6.

• Postal address: 6001 Kecskemét, Pf. 588.

• Email: mediacenter@mediacenter.hu

• Data Network Center: 1132 Budapest XIII., Victor Hugo u. 18–22. (BIX building)

Data Protection and Legal References

• Privacy Policy: https://planmetrio.com/privacy-policy/

• Terms and Conditions: https://planmetrio.com/terms-and-conditions/

• Governing Law: Hungarian law

• Supervisory Authority: National Authority for Data Protection and Freedom of Information (NAIH)